GetFeedback is an online survey application that allows users to create mobile-friendly surveys to measure customer experience with real-time feedback alerts and analytics.
The software creates "multiple surveys with skip logic based on responses and merges fields and enables to change survey question content based on previous responses with question and answer piping. In addition, it provides reporting options, such as a summary report, detailed view, Excel/CSV export, Salesforce dashboards, and built-in analytics; monitors feedback trends; and offers integration with Salesforce."
Customized surveys, adapted to a company’s brand, may be distributed across various channels and devices.
GetFeedback was founded by Salesforce executives Kraig Swensrud and Sean Whiteley in 2013. As of November 18, 2014, GetFeedback operates as a subsidiary of Campaign Monitor Pty Ltd.