From the website:
CommentWorks® is ICF International’s Web-based software solution for analyzing, sorting, tracking, summarizing, and responding to public comments.
Using CommentWorks®, federal, state, and local government agencies and private companies can streamline the labor-intensive process of accepting and resolving public feedback and integrating these comments into projects and programs.
Over a dozen federal departments and agencies, as well as states and companies, have relied on CommentWorks® to manage and analyze hundreds of thousands of comments on their regulations, guidance documents, environmental analyses, and other types of reports and projects.
CommentWorks is developed by ICF International Inc., headquartered in Fairfax, Virginia (US).