From the How it works page:
[OnlineTownhalls is a] Web-based application that can help you engage thousands of stakeholders in a single conversation to discuss any of our organization’s toughest problems. […] [OnlineTownhalls] uses conversation mapping to visualize the pros and cons of competing ideas.
The steps to the OnlineTownhalls process are:
Features of OnlineTownhalls include creating trusted communication networks, aggregating citizen ideas and input, using private sector expertise, receiving balanced information from stakeholders of all sides, finding each sides’ strongest ideas, and reaching large audiences. More information can be found on the tool’s features page.
OnlineTownhalls is developed by AthenaBridge based in Charlottesville, VA (US) and Washington, DC (US).