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Government 2.0 Taskforce Online Engagement Review

From the executive summary:

1.1 Introduction

The activities of the Government 2.0 Taskforce represent a significant investment in time, effort and resources by and in the Australian community. This has lead to the establishment of an online community with a collectively cultivated and unique identity and culture. This community acted (and continues to act) in a capacity that can be understood as a knowledge well or resource, delivering measurable expertise towards Taskforce decision-making processes.

The Taskforce has attracted national and international attention over the course of its operation. How will this initiative be remembered? What will be the legacy of the Taskforce and indeed its community?

This review provides an independent assessment of Taskforce activities and community contributions to date. A number of strategies are proposed that are designed to capitalise on the unique knowledge, resources and networks that this online community now commands.

From the Collabforge blog post (December 23, 2009: Collabforge Online Engagement Review: Government 2.0 Taskforce

Collabforge was given the opportunity to review the Taskforce’s online activities based on publicly available metrics collected across a variety of engagement spaces between 22 June & 7 December 2009. Personal interviews with members of the Taskforce, Secretariat and International Reference Group yielded candid behind-the-scenes insights, while public participants provided rich feedback for this project via the blog.

Each engagement space was evaluated and ranked according to quality & quantity of contribution, community management, quality of outcome and meeting the Taskforce’s ‘terms of reference’. The Taskforce blog received 4.5/5 stars for it’s consistently high quality of posts and commentary; the IdeaScale site received 3/5 stars for a good effort but would have benefited from participation guidelines; the Twitter account received 2/5 stars for its limited use (where was the backchannel at the roadshow events?); Mashup Australia received 4/5 stars for its high quality of outputs (although vote gaming could have been addressed head on); and the Facebook fan page received 1/5 stars for not doing enough to reach out to the wider community.

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