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Does Directgov Deliver?

An e-consultation project from the United Kingdom.

From their about page:

Consumer Focus is a statutory body that champions the needs of consumers across England, Wales, and Scotland and, for postal services, Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do. Our public services work seeks to improve provision by promoting high quality engagement in design and delivery of services. Consumer Focus has the power to take action where markets are failing consumers and to ensure a fair deal for all – especially the vulnerable and disadvantaged. We want to see consumers central to business and Government decision-making, and we work at the European level, too, to make sure consumers’ needs are heard in Brussels. We don’t just draw attention to problems – we use a strong evidence base and work with a range of organisations to champion creative solutions that improve consumers’ lives.

Additional information

Tools used

A list of tools that were used during this project: